What Our Customers Are Saying
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Michael Bitz, Mandan, ND
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This dealership has always been top notch! I have bought several bikes from them and have always had an exceptional experience. Today I had my bike in for service and as always received exceptional service, but the caring and going above and beyond what is good customer service was over the top today. Thank you Ben and Josh, you're the best!
Bob Haas, Bismarck, ND -
"I couldnt have asked for a better experience from Spencer and the rest of the staff on purchasing my first Harley! Thanks again for everything!"
Nick Olson, Bismarck, ND -
I purchased a new 2021 FLHXS, and the whole process could not have been better. I have purchased 6 motorcycles from Roughrider over the years, and everyone there is the definition of excellent customer service. Brandon and DJ in sales, Mike, Jay and Chad in the parts dept, Ben, Mike, John and Dean in the service dept, Kelly and Jen in motorclothes, April in financing, and the head man, Bill...every one of these people are fantastic at what they do. If you deal with Roughrider once, the staff will do everything they can to make you a customer for life! Awesome people!!!
Harley Kleemann, Bismarck, ND -
"DJ made the buying experience very easy. Very professional, I am so happy with my new bike!!"
-Anonymous -
TOP NOTCH DEALERSHIP! This crew bends over backwards for the customer so much so that I couldn't say no to my 6th bike purchase in my lifetime so far! Give this crew a chance....you won't be sorry! Till we see you again....keep puttin the customer first...word of mouth is still the best advertisement!
Tamara Olson, Bottineau, ND -
Just completed the purchase of my new bike and couldn't be happier. Everyone, Coyote, Carol, Mike, Ben, Josh, Jennifer, Kelly,Kyle, Addie, DJ, Mike R, Dean, John and Michelle made the experience a breeze. I was made to feel welcome and comfortable as I always am when I come in. Thanks again, you guys rock!
Bob Haas, Bismarck, ND -
Very friendly and helpful!!! They are very good about finding a bike you like and feel comfortable on!!! EXCELENT TEAM!!!!
David Hovda, Bismarck, NORTH DAKO -
Great people to work with on getting a new bike. Everyone I met was very helpful with everything. They took very good care of us with apparel and my bike. Very friendly staff."
James Johnson, Glendive, MT -
Great place to buy and have your motorcycle serviced.
Scott Lyman, Carrington, ND -
. "Like to thank everyone that helped make buying my 08 flhx from rough rider a success they were all very friendly and helpful and very professional "
leroy held, bismarck, ND -
Butch Kramer just left us a 5 STAR review saying: "Second preowned bike I've bought from RR HD. Thanks Coyote you have an awesome group of people working for you, very happy with my new RK. well new to me. DJ and Brandon thanks for working with me on the purchase of RK. You guys Rock, Ben for telling me all that was done to the bike and to John for the awesome job on the detailing, this bike looked awesome when I picked it up. Couldn't be happier. Kelly thanks for the updating of Hog info, Jen for be helping me with helmet purchase. Thanks again Roughrider HD for getting me back on Two wheels. Butch.". To read more reviews please go to www.roughriderhdreviews.com
Kenneth Butch Kramer, Bismack, ND -
Just had a new set of handlebars installed and new floating front rotors. As always, service was well done, parts were ordered in a timely manner and were on hand on the day of my appointment. Most friendly and accommodating staff in North Dakota. Oh, and the bill was lower than expected! Great job, great dealership.
James Williamson, Minot, ND -
We had a phenominal experience here. All the staff was fantastic.Brandon in sales was very professional and made this decision an easy one. Thank You All Mandan Rough Rider!!!!!!!!!!!
pete knell, bismarck, ND -
Thanks to everyone at Roughrider in assisting me in my purchasing experience on my pre owned 2015 Limited. I am very pleased with the process from beginning to end. Although the purchase has been completed I will be stopping by to say hello and to do a little shopping. thanks again
Doug Cregger, Bismarck, ND -
From first day until my bike arrived every was helpful and professional and made me fell like a friend "
Curt Bruner, Drake, NORTH DAKO -
From first day until my bike arrived every was helpful and professional and made me fell like a friend
CURT BRUNER, Drake, NORTH DAKO -
Great job by all staff! Really enjoy working with all the crew. Wonderful to walk in and be greeted by name.
Klink Kost, Herreid, SD -
I was attending a Blue Knights conference in Bismarck when my 2009 FLHTCU just quit. One of the conference organizers had me call Rough Rider Harley Davidson. In less than twenty minutes, the OWNER showed up with a trailer and moved my Harley Davidson to the service center. My problem was quickly diagnosed, fixed and I was off and on my way. What a big stress relief. I was not only 950 miles from home, but I had plans for more touring a part of the country I had never seen. I continued on my way accumulating an additional 2500 trouble free miles through seven more states. Thank you Rough Rider for providing the service that allowed me to continue, and enjoy my vacation ride.
Randall Latch, Springfield, MISSOURI -
Arlys Keson, HARVEY, NORTH DAKO
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"I have purchased 2 bikes from Rough Rider HD, both times I was treated with respect and courtesy. Great sales staff in parts and clothing. Everyone is always cheerful and welcoming. "
Candi Alexandre, Bismarck, NORTH DAKO -
my original salesman had the day off on the day I purchased my new bike so I don't think I got the full experience or full run down of all the bikes options. I only had one issue but that was my fault for not looking closer at the options on the sales sheet. the parts and service team had it taken care of in less then a weeks time! I have been into the store many times since purchasing the bike and service staff have been awesome taking care of anything needed!
-Anonymous -
I've bought three different Bikes from this store. I have always had outstanding service. The staff gets to know you and calls you by name. My last one was a trike and it took some getting used to. They helped me a lot with different questions and showed me how to work the controls. Very friendly and courteous. I highly recommend Roughrider Harley Davidson.
Dennis Bergstad, Bismarck, ND -
The staff at Rough Rider Harley Davidson are awesome , Purchased my used 2011 limited from them, Arron worked with me on a great deal, The parts department, Jay,Mike, Dj very helpfull in picking out accessarys to help me make it my own. And Ben in service making sure I was happy with the installation and final out come of my bike. And to the the boys in back who did the work on my bike thank you, very pleased. Also the Ladies in the stores clothing, riding gear and other items you may need, will make sure you have everything you need to protect you while riding your bike . Thank you Rough Rider Harley Davidson.
Butch Kramer, Bismarck, NORTH DAKO -
I've purchased three motorcycles from Roughrider Harley and each purchase has been a great experience, particularly my most recent one this year. DJ, Mike and Ben were great to work with as well as the rest of the staff. They're very knowledgeable, helpful and pleasant to deal with.
Tim Nottestad, Bismarck, ND -
The guys and gals at Roughrider Harley are awesome. I bought my first Harley from them and they treated me like family and not just another customer.
Sean Cheatley, Beulah, ND -
Jerry Longie, Trenton, N D
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Richard , Bismarck, ND
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I bought my 100 year anniversary 883XLR Sportster 10 years ago. The bike is stylish, and I enjoy it very much. DJ helped me pick out a K&N air filter and a Screaming Eagle pipe back then. I love driving my bike to work when the weather cooperates. Recently, I was really impressed with the service department. I dropped my bike off without a prior appointment. Ben greeted me and was very friendly. My bike wasn't running, and he helped me unload it from my trailer. I requested that they fix my bike and perform routine maintenance. I was expecting a two week turn around, considering the time of year. When I called a week later, I was surprised to find out they had finished my bike the afternoon before, and they were about to call me. I arrived at Roughrider to pick up my bike. The repairs were explained to me in detail, and I thought the price of the repairs was fair. When they wheeled my bike out to me, they had cleaned it up for me, and it looked great. My bike has never ran this good. I have had my bike in for repair at Roughrider before with success, but the current crew has really stepped up their game. I won't hesitate to bring my bike in for any repairs/upgrades needed in the future.
Torger , Mandan, ND -
Thanks to all the great people at Rough Rider for making our purchase a pleasant expierience.
robert , williston, ND -
I finally was at a point where I could purchase my first Harley. One of my life-long friends, Terry Steffes reccommended that I call up Big Wally at roughrider Harley Davidson in Mandan, ND. And one week later, I drove away on a brand new 2012 Switchback FLD!
Chris , Dickinson, ND -
mike and all the people at the roughrider where all very helpful. got the work i wanted done on the bike at a great price, had the bike paper work ready for customs. i will buy another bike there and would send anyone looking for a bike there. thanks mike and the rest of the people at roughrider. rene
rene , camrose, AB -
the bike i purchase was the one for me thanks for dealing whit me Bill
Gerald , Belcourt, ND -
Doyle , Golden valley, ND
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I feel that Roughrider HD went out of their way to help me with my purchase
ryan , hazen, ND -
Very plesent experince.
Thomas , Dickinson, ND -
i went to check out some used/new ultra classics. they even took me to the back and garage to check out all of the ultra's they had and bill sr. even told me what they had up in minot. i don't like being crowed and that's one thing that RRHD doesn't do. if that 07 colbalt blue one is still there the first weekend of may it's mine.
Anonymous , dickinson, ND -
Thanks, For the supprise guys. Thanks to some great friends and relatives and especially my wife. Thanks for working to get me my dream bike a heritage softail classic. Curt Rising
Curt , rapid city, SD -
Douglas , Bismarck, ND
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i have to say that this is the best harley shop i have ever been in. everyone does so much to help out and make everything so great i have to say that jay and mike in parts are great help and know what they are selling for bikes also jen in apperal is great and so helpful, and is always greeting us with a smile and just makes shopping there so great thanks again you guys are great.
duane , richardton, ND -
great experience, special thanks to big walley and the service department. cant wait to get my next bike from you guys.(if the wife lets me get another one..) Thanks again
Travis , marshall, MN -
I've never used your services but I plan to. I'm impressed by your staff and the welcoming atmosphere that your web site projects. By the way, your email link seems to be broken. Headed to Sturgis this morning and will contact you sometime next week to get my bike in. I just bought a 2006 FXSTDI and I want to get it in for a check-up. The steering head needs some adjustment or maybe an overhaul. Thanks, Bob
Bob , Miles City, MT -
Thank you so much for your excellent service last week. We were on vacation and stopped in for an oil change and a wash. Your people took care of us ASAP!! Thanks again!
Paul , Albert Lea, MN -
Bought 06 Ultra on 6/18/2010. Wally, Coyote Bill, Kelly,Mike, and Bill Stork were awsome to deal with. It was worth a 500 mile trip. Have dealers closer but these guy's are second to none. If you are looking for a great dealer call these guys talk to Wally or the other folks they will treat you great. Bill Stork even hauled my bike to his other store. Above and beyond the call. Will be back in the future. Greg Hess
Greg , lOVELL, WY -
Bill, I don't think that I ever thanked you for the excellent deal and great follow up I received from you and your staff relating to the purchase of my 2005 FLH TC. In my travels I find myself using your firm as a yardstick in my dealings with other HD Dealerships when necessary. You are definitely at the top of the list. I hope to drop by soon. Keep up the good work.
Don , Rio Rancho, NM -
Your staff really goes out of their way to make a person feel like one of the family. I ordered a 06 Road King Classic back in Jan. and the only down side was waiting for it to come in. John, Justin, DJ, Jordon, Richard, Ben and Brett went the extra mile to answer all questions and handled the order, parts, and service with top-notch attention. Hey Bill....the Mobridge Mafia gives you a big thumbs up for running a first class dealership! Keep your chin to the wind!
Chris , Aberdeen, SD
I cant say enough about the knowledgeable, friendly staff. This was my third motorcyle purchase from Roughrider and I'll never go anywhere else. Thanks to DJ, Brandon, Spence and everyone else!